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FAQ

Do you have payment plans?

Yes! You can choose to pay over 3 or 5 months. This will really help take the pressure off those tighter budget times during job-seeking. For more information, visit our store here.

Where are you located?

We’re based in Australia and operate worldwide. We have career consultants in many developed countries, including New Zealand, USA, Canada and the UK. We are 100% sure that employers in your country will put your CV in the KEEP pile. Note: All prices are quoted in AUD.

How long will my CV take?

We have a 48hr turnaround for CV writing and optimising. Bespoke requirements may exceed this slightly, but we’ll always be honest with you about estimated completion. Our goal is to get you hired ASAP!  Contact us if you’d like to discuss Rush Jobs (Surcharge Applies).

How do I get started?

Place your order via our store.  You will be assigned a consultant who will be in contact by email with next steps, usually within hours, unless your order is placed overnight (Australian time). Our consultants work 7 days.

What's the process? How do you work with me?
  1. Choose the right solution for you, or contact us for a quote.
  2. Place your order and make your payment via our secure checkout.
  3. You will receive an email confirmation of payment.
  4. Your assigned consultant will be in contact with you via email within hours.  While you’re waiting, email us your current CV (if you have one). This will save time later.
  5. If we’re writing your resume from scratch, your consultant will supply you with a short questionnaire to obtain all the info we need for your documents.
  6. Upon receipt of your current CV and/or questionnaire, we will begin drafting.
  7. We will update you with progress.
  8. Once your draft has been proof-read, you will receive final draft for reviewing.
  9. Provide your consultant with feedback and they will make any edits required immediately.
  10. Final documents will be packaged and emailed to you.

And you’re away! 

This may seem like a lot of steps, but trust us, we’ve done this thousands of times and will make the whole process as simple as possible for you.

Do you guarantee I'll get a job?

We wish we could, but without expensive 1 on 1 coaching, we cannot oversee every part of your job search. HOWEVER, with our Concise Package, we guarantee you’ll get an interview in 30 days or your money back. Our Concise plan includes CV optimisation and support from one of our career consultants so it’s the next best thing to in-person coaching, without the hefty price tag.

What file formats will my documents be sent in?

You will receive a PDF and an editable MS Word version so you can edit yourself on the go!

Is there a money back guarantee?

Yes. We are so sure you will be 100% happy with your new resume, that if you’re not we will provide a full refund.

When do I get to choose my template design?

Choose your resu-makeover and we’ll get in touch. Based on your industry sector your dedicated consultant will provide you with the best design options to get the attention of your future employer. There are over 100 CV designs so there will be a perfect one for you.

Can you help if I don't have a current resume?

You’re in the right place.  We have a couple more steps for you, but they’re easy.  You will complete a questionnaire about your education and career history so we can build your new resume from your responses.  You will need to select the PRO or CONCISE plans.